Comments: Ian Daly
It's the hub of travel in and around Port of Spain and other cities and towns.Roger Clarke
Vast improvement from years ago.Gary Howard
Small ferry terminal travelling to Tobago. Always friendly staff and easy to use. Parking is an issue if you are waiting for foot oassengersFitzroy Armour
Need to have a 5% service charge incentive for team to perform &avoid down time Laura Baird
I never had any problems just a relaxing place Jovan Campbell
So we have a situation where our ferry tickets are misspelled. If the name of the ticket doesn't match the name on our identification, we won't be able to travel.
We called and was told to speak to a manager at the port terminal. We get there, the first lady at the information window was pleasant. And directed us to window 6 where the unnecessary obstacles were encountered.
Instead of taking a few minutes to correct the names, they told us to wait until the day of travel which will be extremely busy to correct the names at 4 in the morning.
This is risky because the next supervisor can easily say the tickets are not ours due to the misspellings on 6 of our 8 ferry tickets.
After a time which could have been used to correct the tickets, we were rudely asked to leave because of the long line of inaccurate tickets of people trying to leave the same day.
Is being proactive about correcting misspellings on travel tickets a horrible concept? Why can't they understand my lack of trust when I'm consistently given bad information on how to correct this problem?. I Hope we didn't waste money on misspelled tickets. Charly Schulz
I prefer taking the Ferry over flying but there are numerous things they could make better. Food service takes ages leading to a long line the entire trip. Never had a ferry that actually left on time. And they need to update their information process when they lose a ferry.Alex Guzman
Book early. You can do that at a range of travel agents in T&T, you will need the id for the people going and the vehicle numbers. Vehicle spaces very limited especially during July - August and just about any long weekend.
Sometimes the sailing is delayed, still better to be checked in and waiting than to be high and dry.
Once you have checked in, go straight upstairs and through security. There's metal scanners and everything. Also no smoking allowed on the ferry so ditch those lighters if you are a walk on. The upstairs is divided into segments, try to sit as near to the exit to the ferry (on your left as you enter through security) as possible as boarding is by segment and there's usually a rush to get good seats on the boat.
You should be able to access the terminal wifi upstairs, so the wait isn't bad.
The sailing to Tobago can get a bit rough when you pass through the channel between the islands off the northwestern peninsula, announcements are usually made by the crew. Do pay attention. I've seen things pitch off the tables when it was really rough. The good news is that the return voyage is almost always far smoother.
If you are prone to sea sickness, gravol or dramamine are your best bet, but they do make you drowsy. Failing that, try for a window seat and stare off at the horizon as much as possible. Controlled deep breathing also helps. I tend to keep mints or minty gum on me during the trip, some people drink ginger ale from the bar.
If you must use the toilets, try to do so at the beginning of the voyage. They get progressively worse as time goes on.
The food is typically simple fare, but it tastes good and will fill you. It is expensive, but if you prefer, bringing your own is the other option. The bar serves packages of snacks, soft drinks and alcohol.
The back of the boat has a balcony, but the fumes from the engine mean that you don't get as much fresh air as you would think. It's a good spot for taking some photos of the coastline on the early part of voyage.
There are no electrical outlets that match the usual 110v plugs, so be sure to have a full charge on your phones or tablets. In voyage entertainment is typically a movie. On Sunday sailings they trend towards Christian themed movies.
At the end of the sailing there's another mad rush to get off of the boat. Unless you are pressed for time, don't bother to get caught up in the "hurry up and wait". If you're driving a car, please don't start your engine until the cars 2 spaces in front of you are able to move. The below deck ventilation is very poor and the vehicle fumes don't help.
After driving off the boat, head to the right to get to the exit of the compound in Tobago. It's usually a free flow, unlike the more congested terminal in Trinidad that is a long traffic jam even though the distance is shorter.
If you are leaving on foot, head left into the terminal building, if you checked luggage it will be brought to that building. If not head straight through, to the waiting taxis and Scarborough and enjoy your stay on the island.Duane Swift
Definitely book your tickets before, but generally the service is good. The smell inside sometimes is a bit strange depending on where you are.jesse jones armour
The service is a bit slow and always crowded. It's best to book before as stand by is notoriously hard to get through with. Moreover, the food on the ferries is very expensive however the service is great.